When the call light attached to the wall is not answered at all, we note the date and time of the calls. But when the nurse checks the log, she says no calls were made which is impossible since family sat and listened to the endless ring with no response. We have also learned that the alert medallions worn around the neck just flash and send the call to an iPad in the staff's pocket, but the nurse suggested staff "forget" to turn the iPad on, so they sit through the night without calls. I want to know how easy it is for staff to erase calls rather than respond to them as we monitor closely and calls are not being answered.
If my mom needs assistance while I am visiting, i go and find her CNA.
If you get them involved along with your Ombudsman, they WILL straighten up. Hope this helps others, but once they are investigated they tow the line.....at least for a little while
As for the staff that are neglectful or downright abusive, they of course know that someone with dementia can never expose them. It is sad when you realise what some people are capable of doing to fellow human beings. I would not wish dementia on anyone but there is a special place somewhere for people who would prey on some of the most vulnerable in our society.
As for the lump on the neck, while you did not say what the hospital stay was for, it is interesting that it was never picked up on there. It is not surprising, given that during her 9 days at the NH your mum was never bathed or changed, nothing was noticed and reported.
I am glad you have your Mum with you now. As difficult as I imagine it may be, the peace of mind must be cathartic after all you went through.
I wish you health and wellness. I hope you have a support system built into your life so that you can maintain a balance, which is vitally important in getting healthy and staying that way.
Remember always to take gentle loving care of yourself. Only in doing so will you have anything to give your Mum.
With peace, gratitude and grace